“The name given to that one dramatic moment in an epidemic when everything can change all at once is the Tipping Point.”
“Never allow your current circumstances dictate your level of happiness! Remember that this too shall pass! Rejoice always!”
“As long as you feel comfortable losing, you will never win!”
“Beware of those who love to give advice, but never want to receive it!”
“A businessman is someone who buys at ten and is happy to get out at twelve. The other kind of man buys at ten, sees it rise to eighteen and does nothing. He is waiting for it to get to twenty. The beauty of numbers. When it drops to ten again he waits for it to get back to eighteen. When it drops to two he waits for it to get back to ten. Well, it gets back there. But he has wasted a quarter of his life. And all he s got out of his money is a little mathematical excitement.”
“Intentions do not insulate us from the consequences of our actions.”
“The moment I entered the bright, buzzing lobby of Men’s House I was overcome by a sense of alienation and hostility … The lobby was the meeting place for various groups still caught up in the illusions that had just been boomeranged out of my head: college boys working to return to school down South; older advocates of racial progress with utopian schemes for building black business empires; preachers ordained by no authority except their own, without church or congregation, without bread or wine, body or blood; the community “leaders” without followers; old men of sixty or more still caught up in post-Civil War dreams of freedom within segregation; the pathetic ones who possessed noting beyond their dreams of being gentlemen, who held small jobs or drew small pensions, and all pretending to be engaged in some vast, though obscure, enterprise, who affected the pseudo-courtly manners of certain southern congressmen and bowed and nodded as they passed like senile old roosters in a barnyard; they younger crowd for whom I now felt a contempt such as only a disillusioned dreamer feels for those still unaware that they dream—the business students from southern colleges, for whom business was a vague, abstract game with rules as obsolete as Noah’s Ark but who yet were drunk on finance.”
“Sometimes, as in a game of chess, we must strategically regress so that we might progress toward our ultimate objective.”
“The Highest Reward for men and women s devotion and dedication to excellence is not what one gets from it but what one he or she becomes through it.”
“Catch a customer with emotion and you will have a customer for a day; but, capture a customer with value and you will keep a customer for a lifetime. I truly believe in good, old-fashioned values when it comes to business. That is what timelessness is made of! At the end of the day, the question is, “Do you want to build a good hut for a day or do you want to build a good fortress for a lifetime?” Quality, value, understanding the needs of your clientele— that’s how you build a legacy. Connect with people, because you can never underestimate just how many people out there are yearning for any form of good interpersonal connection that they can find and when you can provide that as a brand name, you can allow the person behind your business to shine through. That’s how timelessness is created. It’s not created by luring people into a myth; it’s created by making connections, by remembering people’s names, by being genuinely interested in everybody.”
“He or she who gets hired is not necessarily the one who can do that job best; but, the one who knows the most about how to get hired.”
“Able hands are more favorable to business than adorable hearts .”
“You will reach success if you move forward, staying still only makes your journey longer.”
“You didn’t warn us about this, Readier,’ said Stowley resentfully. Gilt waved his hands. ‘We must speculate to accumulate!’ he said. ‘The Post Office? Trickery and sleight of hand. Oh, von Lipwig is an ideas man, but that’s all he is. He’s made a splash, but he’s not got the stamina for the long haul. Yet as it turns out he will do us a favour. Perhaps we have been . . . a little smug, a little lax, but we have learned our lesson! Spurred by the competition we are investing several hundred thousand dollars—’ ‘Several hundred?’ said Greenyham. Gilt waved him into silence, and continued: ‘—several hundred thousand dollars in a challenging, relevant and exciting systemic overhaul of our entire organization, focusing on our core competencies while maintaining full and listening co-operation with the communities we are proud to serve. We fully realize that our energetic attempts to mobilize the flawed infrastructure we inherited have been less than totally satisfactory, and hope and trust that our valued and loyal customers will bear with us in the coming months as we interact synergistically with change management in our striving for excellence. That is our mission.’ An awed silence followed.”
“Because discipline is misunderstood or not as valued as it has been, the United States—and some might argue the world—is experiencing a cultural leadership crisis.”
“Unlike sport in business the win-win is the best possible score”
“As [William] Valentiner noted in his uncompleted memoirs Remembering Artists, [Diego] Rivera’s [Detroit Industry] murals rooted the Detroit Institute of Arts to the many-faceted jewel of its central court because of the harmonious, fertile relationship between the industrialist and the artist. Rivera remarked to Valentiner how especially struck he was that Edsel had none of the characteristics of the exploiting capitalist, that he had the simplicity and directness of a workman in his won factories and was like one of the best of them. Their relationship was like the murals themselves, a superb expression of pluralism, toleration, and empathy for the other, and of a cosmopolitan sense of all the Americas, not just of the United States of America or Detroit alone.”