“Thank your customer for complaining and mean it. Most will never bother to complain. They ll just walk away.”
“Your customers are responsible for your company’s reason for existing.”
“Hobbies can’t always successfully translate into businesses.”
“Sir Gerald Moore: I was at dinner last evening, and halfway through the pudding, this four-year-old child came alone, dragging a little toy cart. And on the cart was a fresh turd. Her own, I suppose. The parents just shook their heads and smiled. I ve made a big investment in you, Peter. Time and money, and it s not working. Now, I could just shake my head and smile. But in my house, when a turd appears, we throw it out. We dispose of it. We flush it away. We don t put it on the table and call it caviar.”
“Delegating your accountabilities is abdication”
“Listen to your customers, not your competitors.”
“Learning is about seeing things froma a different perspective. My role is to help people improve their vision”
“Today, brands are not the preserve of marketing department. Brands are too important to be left to the marketing department - or any other department, come to that. Organizational ghettoes do not create vibrant world-changing brands.”
“For leadership to have meaning, it must have integrity.”
“For integrity to have meaning and utility in the organization, leadership must exist.”
“Honesty, integrity, and reliability are among the factors that produce results in organizations.”
“If, as individuals, we see no relationship between personal integrity and organizational integrity, then our abilities and fortunes to change and to lead organizations will lag our visions of creating better places to work.”
“Here’s one thing I can offer you C, and I’ll be brief. Please consider the budget. The company spends too much on food meant to allure newcomers. We invite people to events and say there’s Chipotle, and do you know comes? People who like Chipotle. We put our cause on the bottom of our newsletters and the “FREE FOOD” goes bright and center and we wonder why no one stays. If people want to come, they’ll come. We don’t need guacamole. We need people who are hungry for our mission.”
“Competency is required, Proficiency is expected. Excellence is uncommon, Aim for that.”
“Innovation is the unrelenting drive to break the status quo and develop anew where few have dared to go.”
“Instead of casting doubt, encourage and support your friends when they open a business or start a new job!”
“A healthy dose of pain and discomfort is required to balance out all the highs of live embrace the challenge!”